TI&SI S.r.l.

TI&SI is a company founded in 2004 from the meeting of Information and Communication Technology engineers and experts in quantitative and qualitative research.

It provides a wide range of solutions for conducting interviews using CATI, MAPI, and CAWI technologies.

TI&SI’s key strengths lie in the driving force generated by the synergistic interaction between cutting-edge technologies and the high professionalism of its staff. TI&SI’s key strengths lie in the driving force generated by the synergistic interaction between cutting-edge technologies and the high professionalism of its staff. This professionalism is ensured through continuous training and the implementation of a networked learning organization that involves all human resources within the company. The result is a professional and harmonious work environment, where rational intelligence ensures the effectiveness of processes, while emotional intelligence adds value by fostering widespread internal satisfaction, with clear and tangible impacts on overall performance.

The company’s flagship offering lies in its tailor-made solutions, designed to meet specific needs with an exclusive level of customization and high professionalism — a distinctive feature made possible by the synergy between TI&SI’s two business divisions, which operate in the market to deliver the best integrated solution between:

• IT and statistical CED, composed of in-house resources working in close collaboration with the Department of Economics and Statistics and the Department of Computer Science at the University of Calabria. In addition to processing statistical data using proprietary software and/or widely adopted tools (such as SPSS and SAS), this division is actively engaged in research with the aforementioned UniCal departments on projects involving computer simulation of statistical surveys, using parallel computing systems, neural networks, and predictive mathematical models for cluster analysis.
• Field division dedicated to the administration of exploratory questionnaires for qualitative and quantitative research, as well as data entry for complex, high value-added services (Mystery Client, Mystery Calling, Legislative Database Management, Sentiment Analysis Support).

TI&SI has chosen to certify the quality of its processes according to the EN ISO 9001 standard, in order to maximize the effectiveness of its operational procedures. These procedures are continuously refined based on experiential learning, monitored through ongoing step-by-step feedback and reviews. The result is the systematic dissemination of corporate know-how, documented throughout its evolution and guided by precise performance measurement.

The quality management system is enhanced by a human resources management system with a strong focus on social responsibility.

TI&SI was, in fact, the first company in Calabria—and the first contact center in Italy—to obtain and consistently maintain the SA8000 certification for Ethical Labor and Social Responsibility towards its employees.

This decision stems from a deeply held awareness of the value of the “person” within the company’s production processes.

Management team

Our Administrator is Marco Tiesi, while our Strategic Director is Gianluca Tiesi

Specializations

• CATI, CAWI, CAMI surveys;
• Design and development of monitoring software for dashboard-based tracking;
• Cluster extraction for highly reduced representative samples (e.g., intention polls, exit polls, electoral projections);
• Applications for the real-time collection and processing of data from exit polls and electoral projections.